Labor Hour

Cleaning Time Limit

Cancellation / Reschedule

Unable to access

Please ensure cleaners have full access to the premises on the day of your scheduled cleaning (this includes access to running water and electricity, being able to complete the job without interruption from other service providers in the home, and beloved pets are not in the way of the cleaning, etc). In the event they arrive for your scheduled cleaning and find themselves unable to access the home or unable to clean, you will be charged 50% of your scheduled service for the time and travel. The cleaning time begins once cleaners arrive. Any wait time will be included in billable time.

Final walk-thru

For one time cleanings, we highly recommend that you are present for the final walk through. This will ensure that everything is cleaned to your liking, and if more time is needed this can be done on the spot. If you can not attend a final walk through, our team members may not have the opportunity to adjust or correct items of concern in a timely manner which is not ideal for time-sensitive cleanings (cleaning before a landlord’s final walk thru, etc). For hourly service, job fees are calculated based on cleaning time expended; therefore we have a no refund policy. If more cleaning is needed, we can easily schedule more cleaning time to complete the job to your liking. If you are not satisfied with your cleaning, please first request a revisit with your cleaning professional to allow them the opportunity to learn and address your concerns. The Salty Broom aims to achieve high satisfaction from our clients.

Discounts

Discounts are not able to be combined.

Payment

Payment is due at the time of service rendered. We accept Visa, Mastercard, and Discover. Credit cards on file will be charged by our staff after the cleaning has been completed. You will receive a receipt the business day after your cleaning via email.

Keys

The salty Broom will not accept possession of your house key but can relay any instructions on the method of entry to our cleaners. If you have a lock box on site, please provide the code for your client file notes.

Right to refuse service

The Salty Broom reserves the right to refuse service for any reason. Potential reasons could be: property or condition of the home is not accurately described by the client, cleaning job requested not as described by the client, cleaners feeling uncomfortable or unsafe with the job site, client or pets. 

Right to reschedule

If your cleaning requires much more time than discussed, we reserve the right to schedule the additional cleaning time for a different day.

Move in / out cleaning condition

Clutter, service providers, boxes, furniture, pets, and other personal items slow down our cleaning professionals from completing their jobs. For our Move-in/out cleaning services, we require that all homes or properties be completely empty and that we are the last service provider to have access to the property. This helps our teams to be more efficient, therefore saving you money. Additionally, electricity and water must be turned on upon our arrival. If our team arrives to your property and the above items are present, then we will charge a $50.00 fee and have to reschedule the cleaning for when the home is empty.

100% Satisfaction Guarantee

We are happy to fix any items that we have missed on our Checklist at no extra cost. However, to avoid additional costs, we must be notified about the issue(s) within 24 hours of the cleaning. We are unable to confirm or control any individuals from entering the property after the cleaning and causing items to have appeared to of been missed by our team. If we are not notified within 24 hours of the cleaning then additional costs will be incurred.

Heavy duty fee

For our flat-rate services: pricing is based on the assumption that your home meets a reasonable level of cleanliness. In circumstances where the property needs extra time and attention to clean than average, then additional fees may be assessed. The fee may vary according to the size and condition of the property.

Walls and high areas

Our insurance does not cover our cleaners on any height above a 2-foot step ladder. We will do our best to reach high ceilings with extender poles and a 2-foot step ladder. However we are unable to guarantee anything over 10ft. will be reached/cleaned.  Additionally, due to liability reasons we are not able to clean walls. Cleaning walls could potentially damage the paint and so we highly recommend consulting a painting professional.
For liability reasons our cleaning professionals do not clean walls. Wiping and scrubbing walls with cleaning solution may damage the paint and for that reason we recommend hiring a painting professional. 

Biohazard

For liability and to ensure the safety of our team member, we are unable to clean any hazardous materials which includes, but is not limited to: excessive mold, black mold, blood, bodily fluid, pet waste, and pests.

Electricity and Water

It is required the space being cleaned has access to electricity and water. In the event that our team members arrive to the scheduled cleaning and are unable to access water and electricity, the cancellation fee will be applied. Your cleaning will then be rescheduled when the water and electricity are active. 

The longer a property goes without being professionally cleaned, the longer it takes our cleaning teams to return the property to our standards. If you skip a recurring cleaning then your next cleaning will be charged at the rate corresponding to the amount of time that has passed between cleanings. Weekly will receive bi-weekly rate, Bi-weekly will receive monthly rate, and monthly rate will receive Initial cleaning rate.  
Example: If your recurring services are weekly and you skip one cleaning, then your next cleaning will be 2 weeks later and you will receive our bi-weekly rate for that cleaning as opposed to the weekly rate.

You can cancel or reschedule your scheduled booking any time outside a 48 hour window prior to your service. Your scheduled cleaning is important to us and our teams make special arrangements to ensure we arrive on time and no other customers can book your reserved spot. 
Once your booking is confirmed you have reserved a spot on our calendar, which our team(s) depend on. When a booking is cancelled or rescheduled, for any reason, within 48 hours of the scheduled service there will be a $50 fee.

Lockout policy

If our team members arrive to your scheduled service and are unable to access the property, for any reason, then you will be charged 50% of your scheduled service.

Organizing excessive clutter is not included in our cleaning service. We kindly ask that you do a general tidy before your scheduled cleaning. This ensures that our team members can do their job efficiently. If items are left out covering surfaces, it will be very hard for our team members to effectively clean those surfaces.  A heavy duty fee may be applied in the event of excessive clutter. 

The Salty Broom reserves the right to re-evaluate rates at any time based on the amount of time it takes to perform our services to meet our customer’s standards or expectations. We monitor the cleaning time in each home and will contact the client to discuss possible price or service revisions if the cleaning time differs significantly from the original bid.

Pets

In order to work as efficiently and effectively as possible, we request that all Household pets be secured in an area inside or outside of the home.

Payment is due and will be rendered 24 hours after the cleaning has been completed. 
If payment is declined then a 5% interest rate will be charged per month until the CC has been updated and payment has been processed.